Chairman's Opening Remarks
Joint Plenary: Driving Business Excellence with New Growth Platforms
Redefining the roadmap to success in new markets: Aligning your business model to accommodate the changing consumer landscape
Mr. Anil Kishora
Anil Kishora, an Indian national, is currently the CEO of State Bank of India (SBI) in Singapore.
Prior to moving over to Singapore from Mumbai in May 2009, he was responsible for the bank's overseas expansion and planning function at SBI's...
Adopting a multifaceted approach to engaging your tech-savy customers by migrating to the digital and mobile platforms
A strategic perspective - Assessing the value proposition of implementing new information channels and platforms in your business
Insights into integrating new and existing platforms within your organisation to create a seamless end user experience and unique competitive edge
› Mr. Anil Kishora, Chief Executive Officer - Singapore, State Bank of India
Presentation by Ron Kaufman
Mr. Ron Kaufman
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
• Author of Uplifting Service and 14 other books on service, business and inspiration.
• Rated one of the world’s “Top 25 Who’s...
› Mr. Ron Kaufman, Founder, UP! Your Service
Remote Payment Platforms
The evolving role of internet banking and e-commerce – designing an engaging and convenient platform for your consumers
Mr. Pranav Seth
Pranav joined OCBC Bank as the head of E-Business in mid 2010 and is responsible for online & mobile banking, ATMs and self-service network and non-card payments. In the role, he has successfully led the customer centric and design thinking led...
Exploit the value of convenience to gain traction on the digital platform
Social media wallets – explore this new platform for consumer payments and its commercial value
Mobile applications as a bridge to mobile payments – easing consumers into using their mobile phones to make direct payments
› Mr. Pranav Seth, Head of E-Business, OCBC Bank
Implement a branchless banking system to broaden your consumer base – Understanding the business model for banking services with scale
Mr. Dharmaraj Ramakrishnan
Dharmaraj has 18 Years of Industry experience in Banking and Financial Services. Presently, he is heading the Core Banking team in ING Vysya Bank and am responsible for delivery of new enhancements in and around Core Banking.
Designing a viable remote payment platform to drive banking to the masses
Working with scale – understand the implementation process for a branchless banking project
Ensuring success – effectively manage the practical aspects of remote banking to expand your presence amongst non-banked customers
› >Mr. Dharmaraj Ramakrishnan, Head - Core Banking Unit, ING Vysya Bank
Utilising mobile channel innovation to drive reach to the under banked consumer segment
Using government e- payment systems to disburse payments to the rural population – an insight into how the system works
How to create the channel infrastructure for a government e-payment system to reach the rural population
Pioneering an e-payment system – what you need to know about the implementation of e-payment system
Contactless payment and Fraud – discover the key measures to grow your contactless business while safeguarding your consumer/organization from fraudulent activity
Mr. Faraaz Ali
Faraaz Ali is the Cards Division Head for Citibank. Faraaz oversees the overall business and product management functions and works closely with the Middle-East cluster teams to deliver innovative products and a distinctive customer experience.
New fraud trends in the contactless space and countermeasures
Effectively manage the risks/rewards of theft and fraud with contactless cards
Educating your consumer about contactless cards and the safeguards that exist to secure transactions
Security ecosystem in current contactless payment products
› Mr. Faraaz Ali, SVP - Cluster Cards Head - Middle East and North Africa at Citibank, Citibank
Standards & Applications
Learn more about the best practices for merchant centric services
Showcase : The EMV move towards contactless payments and its implications for your business
Mr. Junya Tanaka
Junya Tanaka is a member of the EMVCo Executive Committee and Board of Managers, representing JCB Co., Ltd. He also acts as Chair for the Interoperability Working Group.
Within JCB, Junya is Senior Vice President of Brand Infrastructure &...
Global EMV contactless payments roll out: Learn the best practices to attain optimum results on new payment platforms
The rationale for implementing contactless payments in your business - learn more about the value proposition of these alternatives
Where are contactless payments headed? The EMV initiatives for contactless payments in the coming year
› Mr. Junya Tanaka, Member of the Executive Committee & Board of Managers, EMVCo
GlobalPlatform: Creating A Sustainable & Standardized Mobile Contactless Ecosystem
Mr. Kevin Gillick
As Executive Director of GlobalPlatform, Mr. Gillick is responsible for driving awareness and accelerating adoption of the GlobalPlatform Specifications within worldwide markets. Mr. Gillick coordinates and manages the organization's strategic...
Attain interoperability for your mobile and associated specifications to drive industry standards
Understand the testing process for product compliance with the GlobalPlatform UICC Configuration
Facilitating initiatives to work with industry partners to creating a neutral, scalable and cross-industry ecosystem
› Mr. Kevin Gillick, Executive Director, GlobalPlatform
Chairman's Closing Remarks & End of Conference Day Two